Accu-Cast Guarantee
We're proud of our products and stand by them 100%. If you receive defective product from us we will gladly replace the product or refund your money.
That having been said, we have found that the majority of problems customers have with our products is due to their unfamiliarity with alginate. Portioning problems, mixing problems, and technical problems related to "not having read the instructions carefullly are common at first. (Go to this page for Alginate Mixing Tips and Guidelines) For most folks, we've found that a quick call or e-mail can help us resolve your issue and get you back on track. We encourage our customers to use us for technical support. Call (866) 618-8461 (toll-free in the U.S. and Canada) or (541) 388-1775 elsewhere. E-Mail is info@accu-cast.us
Like we said, if we can't get your issue resolved, we're happy to make good on our guarantee.
Asgard Studios.